Privacy Policy

Last updated: May 14, 2026

At Coiffe-Connect, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

Account Information: When you register, we collect your name, email address, and profile information.
Booking Data: We collect details about the appointments you make, including salon, service, date, and payment information.
Usage Data: We collect information about how you interact with our platform, such as pages visited, search queries, and device information.
Communications: If you contact us or message a salon through our platform, we store those conversations.
Location Data: With your permission, we may collect your location to show nearby salons.

2. How We Use Your Information

To provide and improve our booking and salon management services.
To send appointment confirmations, reminders, and notifications.
To process payments and prevent fraudulent activity.
To personalise your experience and recommend relevant salons and services.
To communicate important updates, offers, and promotional content (you can opt out at any time).
To comply with legal obligations and resolve disputes.

3. Sharing Your Information

With Salon Owners: When you book an appointment, your name, phone number, and booking details are shared with the relevant salon.
Service Providers: We work with trusted third parties (payment processors, email services) who help us operate the platform. They are bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Coiffe-Connect, our users, or others.
We do not sell your personal data to third parties.

4. Data Security

We use industry-standard encryption (TLS/HTTPS) to protect data in transit.
Access to personal data is restricted to authorised personnel only.
We regularly review our security practices and update them as needed.
In the event of a data breach that affects your rights, we will notify you as required by applicable law.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform usage.
You can control cookie settings through your browser. Disabling cookies may affect some features of the platform.

6. Your Rights

Access: You may request a copy of the personal data we hold about you.
Correction: You may update or correct inaccurate information from your account settings.
Deletion: You may request deletion of your account and associated data, subject to legal retention requirements.
Opt-Out: You can unsubscribe from marketing emails at any time using the link in the email.
To exercise any of these rights, contact us at privacy@coiffe-connect.com.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide services.
Booking records may be retained for up to 5 years for accounting and legal compliance purposes.
You may request earlier deletion of your data where no legal obligation requires retention.

8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or an in-app notice. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 privacy@coiffe-connect.com
📍 Kigali, Rwanda